Acerca de
SALES AGREEMET
PRELIMINARY INFORMATION
ARTICLE 1 SELLER INFORMATION
ARTICLE 1.1 – SELLER
Company Name: Karaaslan Giyim Sanayi ve Tekstil Ticaret Ltd. Şti.
Address: Cibali mah. Üskülü cad. no:25 unkapani/istanbul
Phone: +90 212 638 30 90
Fax: ******
ARTICLE 1.2 - BUYER
The person who is a member of the www.karaaslantekstil.net shopping site as a customer. The address and contact information used during membership registration will be considered.
ARTICLE 2 PRODUCT DESCRIPTION
The basic features of the goods or services can be found at www.karaaslantekstil.net You can review the product's main features during the campaign period.
The prices listed and announced on the site are the sale prices. The announced prices and promises are valid until updated or changed. Prices announced for a limited time are valid until the specified time period expires.
The type, quantity, brand/model, color, unit, sale price, payment method, and the information at the time the order is completed make up the details of the goods/product/service.
The shipping cost, which is the cost of delivery, will be paid by the BUYER and is non-refundable.
ARTICLE 3 GENERAL PROVISIONS
3.1) The BUYER declares that they have read and understood the basic characteristics, sale price, payment method, and delivery information regarding the product on the www.karaaslantekstil.net website and have confirmed this electronically. By confirming this Preliminary Information electronically, the BUYER also acknowledges that they have obtained the correct and complete information required to be provided by the SELLER prior to the conclusion of the distance contract, including the address, basic features of the products ordered, the price including taxes, and payment and delivery details.
3.2) The product subject to the contract shall be delivered to the BUYER or the person/entity indicated by them at the address within the time frame specified in the preliminary information on the website, depending on the distance from the BUYER's residence, without exceeding the legal 30-day period.
3.3) The SELLER cannot be held responsible for any problems encountered by the shipping company that prevent the delivery of the product to the BUYER.
3.4) The SELLER is responsible for delivering the product in a sound, complete, and undamaged condition, as specified in the order, along with any warranty certificates and user manuals if available.
3.5) The SELLER may, before the expiration of the performance obligation under the contract, provide the BUYER with a product of equal quality and price by informing them and obtaining their explicit approval.
3.6) In the event that the delivery of the ordered product or service becomes impossible, the SELLER will notify the consumer before the expiration of the performance obligation under the contract and refund the total amount to the BUYER within 10 days.
3.7) The electronic confirmation of this Preliminary Information Form is a requirement for product delivery. If for any reason the product price is not paid or is canceled in the bank records, the SELLER will be relieved of the obligation to deliver the product.
3.8) If the product has been delivered and the BUYER's credit card is used by unauthorized persons due to no fault of the BUYER, and the bank or financial institution does not pay the product price to the SELLER, the BUYER is obliged to return the product to the SELLER within 3 days, provided that the product has been delivered to them. In this case, the shipping costs will be borne by the BUYER.
3.9) If the SELLER is unable to deliver the product within the specified period due to force majeure, such as extreme weather conditions or disruption of transportation, they are obliged to inform the BUYER. In this case, the BUYER has the right to cancel the order, request the product to be replaced with an equivalent product, or delay the delivery until the obstacle is removed. If the BUYER cancels the order, the amount paid will be refunded in full within 10 days. For payments made by credit card, the product amount will be refunded to the relevant bank within 7 days after the cancellation by the BUYER. The reflection of this amount on the BUYER's account depends entirely on the bank's processing time, and the BUYER acknowledges that the SELLER cannot intervene in potential delays, and it may take 2 to 3 weeks for the refund to reflect in the account.
ARTICLE 4 RIGHT OF WITHDRAWAL
The BUYER has the right to withdraw from the contract within 14 (fourteen) days from the delivery date of the product (except for concert and event tickets) to themselves or the person/entity they have designated, without any legal or penal responsibility and without providing any justification. For services, the withdrawal period begins on the date the contract is signed. In contracts where the service delivery has started with the consumer's approval, the right of withdrawal cannot be used before the expiration of the withdrawal period. The costs arising from the use of the right of withdrawal are borne by the SELLER.
To exercise the right of withdrawal, written notification must be made to the SELLER within 14 days via registered mail, fax, or e-mail, and the product must not have been used as per the conditions in Article 5. In the case of exercising the right of withdrawal:
a) The invoice of the product delivered to the third party or BUYER (if the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution. Returns for corporate orders cannot be completed without an RETURN INVOICE).
b) Return form,
c) The product must be returned in its original packaging, with all standard accessories if applicable, complete and undamaged.
d) The SELLER is obliged to return the total amount and any documents that put the BUYER in debt within 10 days of receiving the withdrawal notice and to accept the return of the product within 20 days.
e) If the product value decreases due to the fault of the BUYER or if it becomes impossible to return the product, the BUYER is liable to compensate the SELLER for the loss proportional to their fault.
f) If the right of withdrawal results in the discount falling below the campaign limit set by the SELLER, the discount amount applied under the campaign will be canceled.
g) The shipping fee paid for the return of the product under the right of withdrawal will be borne by the SELLER for domestic orders and by the BUYER for international orders.
h) The SELLER does not refund the shipping fee collected from the BUYER during the sale of the product.
ARTICLE 5 PRODUCTS THAT CANNOT BE WITHDRAWN FROM
The right of withdrawal cannot be exercised for products that are prepared according to the BUYER's requests or are clearly personal in nature, products that are not suitable for return due to their nature, those that can spoil quickly, or those that are likely to expire. Also, products like audio or video recordings, software programs, and computer consumables can only be returned if their packaging has not been opened, as required by the regulation.
In the implementation of this Preliminary Information, Consumer Arbitration Committees and Consumer Courts in the BUYER’s place of residence or where the product/service was purchased are authorized within the monetary limits announced by the Ministry of Industry and Trade. Complaints and objections can be made to the consumer problems arbitration committee or the consumer court at the location where the product was purchased or where the BUYER resides, within the monetary limits determined by the Ministry of Industry and Trade each December. The information about the monetary limits is as follows:
As of 1/1/2012:
a) The lower monetary limit for the binding decisions of consumer problems arbitration committees under Article 22, paragraphs 5 and 6 of the Law No. 4077 on Consumer Protection is 1,161.67 TRY.
b) The lower monetary limit for the authority of provincial arbitration committees in metropolitan areas to handle disputes is 3,032.65 TRY.
This Preliminary Information is made for commercial purposes.
DISTANCE SALES AGREEMENT
ARTICLE 1 – PARTIES
1.1 – SELLER
Company Name: Karaaslan giyim sanayi ve tekstil ticaret ltd. şti.
Address: Cibali mah. Üskülü cad. no:25 unkapani/istanbul
Phone: +90 212 638 30 90
Fax: ******
Email: info@karaaslantekstil.net
1.2 – BUYER
The individual who is registered as a member of the shopping site www.karaaslantekstil.net
The address and contact details provided during registration are considered valid.
ARTICLE 2 – SUBJECT
The subject of this agreement is the determination of the rights and obligations of the parties regarding the sale and delivery of the product(s) ordered electronically by the BUYER from the SELLER's ****** website, whose specifications and sales price are stated below, in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on the Principles and Procedures of Distance Contracts.
ARTICLE 3 – SUBJECT OF THE AGREEMENT
The type, quantity, brand/model, color, unit price, and payment method of the goods/products/services are based on the information available at the time of order completion.
ARTICLE 4 – GENERAL PROVISIONS
4.1 The BUYER declares that they have read, understood, and electronically confirmed the pre-information about the main characteristics of the product subject to the agreement, including all taxes, sales price, payment method, delivery, and delivery costs borne by the BUYER, the delivery time, and the SELLER's full trade name, open address, and contact information on the www.karaaslantekstil.net website.
By confirming this agreement electronically, the BUYER confirms that they have also received the pre-information that must be provided to the consumer by the SELLER before the execution of the distance contracts, including the address, main features of the ordered products, their prices including taxes, payment, and delivery information.
4.2 The product subject to the contract is delivered to the BUYER or the person/organization at the address provided within the time specified in the pre-information on the website, depending on the distance of the BUYER's location, not exceeding the legal period of 30 days. The delivery cost, as indicated in Article 3, will be borne by the BUYER and reflected as a "Shipping Fee" on the invoice related to the order.
4.3 If the product subject to the agreement is to be delivered to another person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization refuses to accept the delivery.
4.4 The SELLER cannot be held responsible for the failure to deliver the ordered product to the BUYER due to any problems encountered by the shipping company during delivery.
4.5 The SELLER is responsible for delivering the product subject to the agreement in a sound, complete manner, conforming to the specifications stated in the order, and with any warranty documents and user manuals, if applicable.
4.6 If justified, the SELLER may supply a product of equal quality and price to the BUYER before the fulfillment period expires, based on the performance obligations arising from the contract.
4.7 If fulfilling the order becomes impossible, the SELLER informs the BUYER of the situation before the performance obligation expires and may provide a product of equal quality and price to the BUYER.
4.8 For the delivery of the product subject to the agreement, the signed copy of this agreement must be sent to the SELLER, and the payment must be made by the BUYER using their preferred payment method. If the product price is not paid or canceled in bank records for any reason, the SELLER is deemed to be released from its obligation to deliver the product.
4.9 The BUYER agrees and declares that the credit card information entered into the system during the shopping process is accurate and that they bear all legal and criminal responsibility for the use of this credit card. After the delivery of the product, if the relevant bank or financial institution does not pay the product price to the SELLER due to unauthorized or unlawful use of the BUYER's credit card by unauthorized persons, not caused by the BUYER’s fault, the BUYER is obliged to return the delivered product to the SELLER within 3 days. In this case, the shipping costs shall be borne by the BUYER. If the BUYER does not return the product, they agree and undertake that the product price will be transferred to the SELLER’s bank accounts without the need for any further warning, even if the product price has not been charged to the credit card or refunded to the credit card.
4.10 In extraordinary circumstances such as force majeure, adverse weather conditions preventing shipment, or disruption of transportation, if the SELLER is unable to deliver the product within the specified period, the SELLER is obliged to notify the BUYER. In such cases, the BUYER may exercise their rights to cancel the order, request a replacement product of equivalent value, and/or postpone the delivery until the impediment is removed. If the BUYER cancels the order, the payment amount is refunded to them in cash within 10 days.
4.11 Points provided to the customer by the SELLER through a promotional campaign can only be used for a single purchase. These points are not refunded even if the product is returned.
For payments made by the BUYER using a credit card, the product amount will be refunded to the respective bank within 7 days after the order cancellation. The BUYER acknowledges that the reflection of the refund to their account will depend entirely on the bank's internal processes, and any potential delays are beyond the SELLER’s control. The refund to the BUYER’s account may take approximately 2 to 3 weeks.
ARTICLE 5 – RIGHT OF WITHDRAWAL
The BUYER has the right to withdraw from the agreement without giving any reason within 14 days following the delivery of the product to the BUYER or the person/organization indicated by them.
However, for products prepared specifically for the BUYER (such as for holidays, anniversaries, Mother's Day) or promotional and campaign products, returns are not accepted. The BUYER acknowledges and accepts these terms by completing the purchase.
To exercise the right of withdrawal, the BUYER must notify the SELLER via fax or email within the 14-day period, and the product must not have been used, as per the provisions of Article 6. Upon exercising this right:
a) The invoice for the product delivered to the BUYER or a third party must be returned. If the invoice is corporate, it must be accompanied by a return invoice issued by the company. Returns for corporate orders cannot be completed without a return invoice.
b) The return form.
c) Products to be returned within the 14-day period must be delivered in their original packaging, along with all standard accessories, complete and undamaged.
Upon receipt of these documents, the product amount will be refunded to the BUYER within 10 days.
For returns due to the right of withdrawal, domestic shipping costs are covered by the SELLER, while international shipping costs are borne by the BUYER. The shipping fee charged to the BUYER at the time of purchase will not be refunded.
When returning the product to the SELLER, the original invoice presented at the time of delivery must also be returned to ensure consistency in accounting records. If the invoice is not sent along with the product or within 5 days of the product’s return, the return process will not be completed, and the product will be returned to the BUYER with payment due upon delivery. The invoice must be marked as "Return Invoice" and signed by the BUYER.
ARTICLE 6 – PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL
Returns are not accepted for single-use products, downloadable software, or programs, products prone to rapid deterioration, or those with an expired usage date.
ARTICLE 7 – DEFAULT OF THE BUYER
If the BUYER defaults on payment, they agree to compensate the SELLER for damages and losses resulting from the delay. However, if the BUYER's default arises from the SELLER's fault, the BUYER shall not be held responsible for any damages.
ARTICLE 8 – COMPETENT COURTS
For disputes arising from the implementation of this preliminary information, the Consumer Arbitration Committees and Consumer Courts in the BUYER’s place of residence or where the product/service was purchased are authorized up to the value announced by the Ministry of Industry and Commerce.
For disputes above this value, the Consumer Courts or, where unavailable, the Civil Courts of First Instance acting as Consumer Courts shall be approached.
The monetary limits as of May 28, 2014, are:
a) Disputes under 2,000 Turkish Lira are to be resolved by district consumer arbitration committees, those under 3,000 Turkish Lira by provincial consumer arbitration committees, and disputes between 2,000 and 3,000 Turkish Lira in provinces with metropolitan status by provincial consumer arbitration committees.
b) Disputes exceeding these amounts are resolved in Consumer Courts or Civil Courts acting as Consumer Courts.
This preliminary information is provided for commercial purposes.
Please Note: Before signing the delivery receipt, please check your package for damage caused during transportation. If the package is damaged, do not sign the delivery document. Instead, return the package to the courier and request a damage report. New products will be sent to you immediately. The SELLER is not responsible for damaged or missing products if a damaged package is accepted upon delivery.
15. These terms and conditions are subject to Turkish law.